General Terms
Seller – BEYOND BEAUTY TRADING L.L.C., a company registered under commercial license No. 1085669, with its official address at UNIT 02.03, THE OFFICES 5, ONE CENTRAL, DWTC COMPLEX, DUBAI, UAE. The company operates an Online Store, selling Products at retail through its Website.
Terms – These provisions define the relationship between the Seller and the Customer regarding the purchase and sale of Products through the Online Store.
Website – A digital platform accessible at [https://beyond-beauty.me](https://beyond-beauty.me), where the Seller presents its Products for Customers to browse and place Orders.
Customer Rights and Responsibilities
The Customer must provide accurate and truthful information when registering on the Website.
The Customer bears responsibility for any violations of these Terms as per UAE laws.
Any damage caused by the Customer to third parties, other Customers, or the Online Store must be compensated in accordance with UAE legislation.
The Customer must keep login credentials confidential and not share them with third parties. If there are concerns about unauthorized access, the Customer should immediately inform the Seller via the “Feedback” section in their Personal Account.
Seller Rights and Responsibilities:
The Seller commits to safeguarding Customer information provided during registration.
Customer registration details will not be shared with third parties unless required by UAE law or stated in these Terms.
The Seller is not responsible for any Customer actions leading to the disclosure of their own registration details.
In cases where the Customer violates these Terms or UAE regulations, the Seller reserves the right to share registration details, IP address, or relevant information with authorized entities.
Customer activity data may be utilized to improve the Online Store’s functionality.
The Seller reserves the right to modify, suspend, or terminate the Online Store’s operations, in whole or in part, at its discretion. Changes take effect from the moment they are published on the Website.
Additional Terms:
All transactions between the Customer and the Seller are governed by UAE laws.
For inquiries or complaints, Customers can contact Customer Care via WhatsApp at +971 58 588 6923
Pricing and Promotions:
Special offers and promotions are subject to availability and time constraints.
Stock levels and pricing details can be confirmed by contacting Customer Care.
Promotions may end earlier than advertised if the allocated stock is sold out.
Customers should verify promotion dates, as discounted prices may remain visible on the Website for a short period after an offer ends. The final price is displayed at checkout.
Ordering and Payment
1. Placing an Order
Select the desired Products and quantity, then click "Add to Cart".
Proceed to the “Cart” section.
If applicable, enter a promotional code and click “Checkout”.
Provide contact details, including the Receiver’s name, phone number, email, and delivery address.
Choose a preferred delivery date.
Confirm the delivery address and select a payment method.
Click “Checkout” to finalize the Order.
An email confirmation containing the Order details, including the Order number, items purchased, and total cost, will be sent.
Order history, including past and ongoing purchases, is accessible in the “My Orders” section of the Personal Account.
If an Order exceeds the maximum allowed quantity (50 SKU), Customers are advised to place multiple Orders.
2. Modifying Order Details
3. Payment Options
Changing the delivery date – Contact Customer Care via phone at WhatsApp at +971 58 588 6923 with your Order number, full name, and request.
Changing the delivery address– Notify Customer Care with the Order number, full name, and updated address.
Updating the Receiver’s phone number – Contact Customer Care with your Order number, full name, and the new phone number.
Available payment methods for standard delivery
Online payment only
Available payment method for express delivery
Online payment only
Bank Card Payments
Orders paid via bank card require authorization by the issuing bank.
Online Store transactions are processed immediately upon Order confirmation. Any disputes arising from purchases will be governed by UAE law.
Customers must enter their card details, including card number, name, expiry date, and CVV/CVC code, at checkout.
Payments in AED (or other accepted currencies) are processed through authorized providers such as Visa and Mastercard. Debit and credit cards from any bank are accepted.
The Online Store does not store, share, rent, or sell Customer card details or personal information to third parties.
Customers should never share their bank card PIN codes with anyone. The Online Store will never request a PIN code.
For cashless transactions, an electronic receipt will be sent to the Customer’s email upon Order delivery, detailing the payment information.
Refunds for Incorrect Orders
If an Order is mistakenly placed and subsequently canceled, the payment will be refunded to the original payment method within 14 calendar days.
The actual time for funds to be credited may vary depending on the issuing bank, taking up to 30 calendar days.
4. Order Delivery
Standard Delivery via Eco Express
Payment methods: Online payment
Delivery time: 3-4 business days
Coverage: Available across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, Fujairah, and Al Ain.
Cost: Free Shipping - from 150 AED.
Communication with Delivery Service
The courier may contact you via phone call, SMS, or WhatsApp.
Order Cancellation
Orders can be canceled via Customer Care before they leave the warehouse.
If the order has already been marked as “Transferred to delivery”, cancellation is possible when the courier contacts you.
Contact for Delivery Changes
To change the delivery date, call Customer Care at- Customer Care by WhatsApp at +971 58 588 6923 is available from 9:00AM to 6 PM.
5. Receiving the Order
Upon receiving your order, please inspect the outer packaging for any damage. Important: do not open individual product packaging.
Incorrect or Missing Products
If the delivered items do not match your order, contact Customer Care by WhatsApp +971 58 588 6923 is available from 9:00AM to 6 PM from Monday to Friday.
Orders Paid Online
If your order was prepaid, it will be delivered to the address provided at checkout.
For security, a PIN code will be sent to the phone number or email provided during the order. This *PIN code must be given to the courier* to receive the order.
Wrong Order Delivered
If you receive an incorrect order, submit a refund request via Customer Care by WhatsApp +971 58 588 6923 is available from 9:00AM to 6 PM from Monday to Friday.
6. Order Cancellation
Orders can be canceled until they reach the status “Completed” in your Personal Account.
7. Exchange and Refund Policy
How to Cancel an Order:
Cancel directly on the Website under your account.
Contact Customer Care by WhatsApp +971 58 588 6923.
Refunds will be processed within 14 days of confirmation that the returned products were received by the courier service.
The actual refund timeline depends on the issuing bank and may take up to 30 days.
Exchanges or refunds apply only to products purchased from the Online Store in the same country of purchase.
The original purchase receipt must be presented.
Refunds and exchanges can only be processed after the product has been delivered and received.
Conditions for Exchange or Refund (Proper Quality)
Returns or exchanges can be made within 14 days of delivery, provided that.
If the purchase included a free gift, it must be returned as well.
Items purchased on sale or promotion will be refunded at the price indicated on the receipt.
The product must be unused, unopened, and in its original condition and packaging.
Conditions for Exchange or Refund (Defective Items)
Items found to be faulty or defective can be exchanged or refunded at any time before their expiration date.
Non-Returnable Items
Personal care items are not eligible for return or exchange.
Exchange Process
Products can only be exchanged for items of equal value.
How to Request a Refund or Exchange
Go to the “My Orders” section in your Personal Account.
Select the order containing the product(s) to be returned.
Click the “Submit for Refund” button.
Choose the item(s) to be refunded or exchanged.
Provide a reason for the return.
Select whether you prefer a refund or an exchange.
Attach clear photos or videos of any defects by clicking “Attach Photo or Video”.
Upload an image of the product, a barcode photo, and a photo of the defect.
Enter the pickup address for the return.
If requesting an exchange, provide the delivery address for the replacement product.
Refund Processing:
Refund requests can be tracked under the “My Refunds" section of your Personal Account.
The status will change from “Created” to either “Approved” or “Denied” after review.
Processing time: refund requests are reviewed within 3 to 10 days.
If approved, refunds will be issued within 14 days to the original payment method.
Bank card refunds: credited back to the same account used for payment.
If denied, an official response will be sent via email.
Privacy Policy
At Beyond Beauty, we understand the importance of safeguarding your privacy and the personal information you share with us. This Privacy Policy outlines how BEYOND BEAUTY TRADING L.L.C. collects, uses, and protects your personal data when you visit our website, https://beyond-beauty.me, including its mobile-optimized version (the "Website"), and when you use our services, which include purchases through customer support, retail locations, and in-person events ("Services"). This policy explains the types of data we collect, how we may use and share it, and your rights regarding your personal information under applicable privacy laws.
Changes to Our Privacy and Cookie Policy:We may update this Privacy and Cookie Policy from time to time. Any updates will be posted on our Website, along with the date of the latest revision. If any significant changes occur, we will notify you accordingly. We recommend reviewing this policy periodically to stay informed about how we handle your personal information. The revised policy will take effect as soon as it is published on our Website unless otherwise stated.
Information We Collect
Information You Provide Directly:
We collect information you provide to us directly when you interact with our Website or Services. This includes, but is not limited to:
Contact details such as your name and email address
Transaction details like orders placed, items purchased, order dates and times, as well as any abandoned carts or incomplete orders
Any other information you voluntarily provide, such as reviews, comments, or responses to surveys, quizzes, or polls.
We do not verify the accuracy of the personal information you provide, but we assume it to be correct. You are responsible for ensuring that the information you provide is accurate.
Information Collected Automatically:When you visit our Website or use our Services, we may collect certain information automatically through technologies like cookies, web beacons, and similar tracking methods. A cookie is a small text file that websites store on your browser to identify it or store settings. A web beacon (or pixel tag) transmits data back to a server.
The automatically collected information may include:Third-Party Advertising and Analytics Services:
Referring URLs that direct you to our Website
Search terms used to find our Website
Device details (such as IP address, browser type, and operating system)
Information about your interactions with the Website (such as visit dates, time spent on pages, and email interactions)
Usage statistics, including the number and frequency of visits
To ensure the security of your personal information, we only allow access to your data by employees and third parties who are bound by confidentiality agreements. These third parties are required to protect the data and use it only for the specified purposes. In some instances, we may disclose your personal information to third parties under the following circumstances:
How We Use Your Information:
You provide explicit consent for such disclosure
The transfer is required for the provision of services to you or as part of your use of the Website and Services
The transfer is mandated by applicable UAE or other relevant laws
We use the information we collect for a variety of purposes, including:
To provide and deliver the products and services you request
To communicate with you about our services, offers, and promotions that may be of interest
To respond to your inquiries, comments, and feedback
To facilitate engagement with our services, including the ability to post reviews, comments, and interact with other users
To offer contests, loyalty programs, and other promotional events
To personalize your experience on our Website and customize the ads you see based on your preferences, browsing, and purchasing behavior
To analyze and monitor trends, usage, and activities related to our Services
To conduct research and development
To detect, address, and protect against security breaches or illegal activities
To comply with legal obligations and conduct surveys or market research
By using our Website and Services, you consent to the collection and processing of your personal data as outlined in this policy.
Beyond Beauty Cookie Policy
This policy outlines how Beyond Beauty collects and uses information via cookies when you access our Website or utilize our Services. It provides further detail on cookies and your options for managing them.
What Are Cookies?Cookies are small data files that are stored on your browser or device. They can be set by the entity operating the website (“first-party cookies”) or by third-party companies (“third-party cookies”). For instance, we work with analytics providers like Google, who may set cookies on our Website. These help us improve our services by understanding user interaction.
How We Use Cookies:
Pixels are tiny images on a webpage or in an email, collecting information about your device or browser and sometimes setting cookies.
Local Storage stores data locally on your device and includes HTML5 local storage and the browser cache.
Cookies allow us to enhance user experience by helping us track the most popular features, count page visitors, improve functionality, and maintain website security. Our cookies generally fall into these categories:
Managing Cookies:
Technical: essential for the Website's functioning.
Preferences: remember your settings and preferences.
Security: Aid in identifying and preventing security risks.
Performance: Collect data on user interaction to help improve the Website.
Analytics: Help us understand and improve our site by analyzing user activity.
Advertising: Used by us and our partners to deliver more relevant ads and monitor ad campaign effectiveness.
Although most browsers accept cookies by default, you can adjust your browser settings to delete or block cookies. Disabling cookies may affect the availability and performance of our Website.
Links to Third-Party Websites:Our Website may contain links to third-party websites, services, or applications that we do not control. This Cookie Policy does not apply to these services. We encourage you to review the privacy policies of any third-party sites before sharing information.
Information Retention:We retain personal information based on business and legal requirements. Information is stored only as long as needed for its intended purpose and is then removed from our systems.
Your Choices:You can control how cookies are used by adjusting your browser settings. If you disable cookies, some features of our services may not work as intended.
Contact Us
For any questions or concerns regarding this policy, contact us at:
Email: support@beyond-beauty.me
Phone (Customer Care by WhatsApp) +971 58 588 6923
Online Security Tips
Beyond Beauty takes your online security seriously. Follow these steps to protect your information:
Report any suspicious activity to us at support@beyond-beauty.me.
Keep your private data secure, such as your name, birthdate, identity number, etc.
Be cautious of unsolicited requests for personal details.
Avoid sharing private information on messaging services, emails, or chat rooms, even from trusted sources.
Do not share sensitive information like passwords, PINs, or credit card details.
Regularly update your operating system, antivirus, and firewall software.
Clear your browser cache after each session.
Log off after completing online transactions.
Install and update antivirus software for protection against fake websites and malware.
Use a PIN code to lock your devices*, and set them to automatically lock after a period of inactivity.
Avoid storing passwords or sensitive data in easily accessible formats.
Be mindful of voicemail and text message scams. Verify links before clicking.
Report lost devices immediately to your service provider.
We investigate all reports of fraud.
These terms are governed by UAE law, and any disputes will be resolved in UAE courts.
For assistance or inquiries, please contact:
Email: support@beyond-beauty.me
Customer Care by WhatsApp +971 58 588 6923
